Returns & Complaints

RETURNS

In accordance with applicable law, you have 14 days to return the goods.
To withdraw from the sales contract and return the product purchased from us, fill in the return form and send it to our e-mail address: sklep@rezaw-plast.pl or print it out and include it in your return package.
 
The parcel should be returned at your own expense to the following address:
REZAW-PLAST Ryszard Zawół
ul. Leśna 46
05-083 Zaborów

Important Information!
- Returned products cannot bear traces of use.
- It is necessary to attach a proof of purchase of the goods: a receipt or an invoice.
- We do not accept cash on delivery returns.

FAULTY OR DAMAGED GOODS

To file a complaint, follow the steps below:
1) Fill out the complaint form (the document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, article number and reason for the complaint, date of purchase and date of occurrence of the defect).
2) Take photos of the faulty or damaged item.
3) Please submit a complaint to the e-mail address: sklep@rezaw-plast.pl or by mail to: Rezaw-Plast ul. Leśna 46, 05-083 Zaborów

The parcel should be returned at your own expense to the following address:
REZAW-PLAST Ryszard Zawół
ul. Leśna 46
05-083 Zaborów

For more information on complaints, see our Terms of Sale.

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